Need help? Contact Customer Service at 206-762-1300, 800-962-0785, or firstname.lastname@example.org
Email Customer Care
Send your concerns at email@example.com
- Wiley’s ships the majority of our orders using Federal Express (FedEx), and on occasion will ship via the US Post Office.
- Please note that FedEx does not deliver to Post Office Box addresses
FREE SHIPPING ON MOST CURRENT YEAR PRODUCT:
- Wiley’s offers Free Basic Shipping within the continental United States (can be FedEx or USPS) on most current model year skis, wakeboards, and select packages (This does not include Alaska, Hawaii or Puerto Rico).
- Some brand and products restrictions apply. To verify if the item you are considering purchasing qualifies for free shipping call the store at 206-762-1300 during normal business hours.
- We reserve the right to cancel the free shipping program at any time should we feel we need to.
SHIPPING COSTS ON DOMESTIC ORDERSEach order is custom packed by our shipping specialists to minimize the box size, dimensional weight and the overall shipping cost. For any oversized order (board, ski, etc.) we may need to contact you to confirm shipping costs. We strive to pack the boxes as securely and efficiently as possible.
Returns & Exchange
- If you are not happy with your purchase, please call us at 206-762-1300 to arrange for a return or exchange.
- Due to the seasonal nature of our business full refunds will only be issued for unused merchandise returned to our store within 30 days of purchase date.
- Closeouts, special orders or used merchandise are not returnable.
- Returns sent back C.O.D. will not be accepted.
- If you need to exchange unused merchandise for another size, you are responsible for the shipping.
- A copy of the original invoice and a note (with reason for return/exchange) must be sent with the return.
Send returns or exchanges to:
Wiley Water Sports 1417 S. Trenton Seattle, WA 98108 206-762-1300
*Please include a note with your name/contact info and brief explanation of the issue.*
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